Collection Officer

Key responsibilities/objectives

• Routine customer visits for query resolution.
• Ensure timely & effective collection of debts from customers to ensure reduction in DSO, overdue & minimize provisions.
• Delivery of invoices along with supporting documents to customers on timely manner. 
• Upload invoice & delivery information on the data bases of customers where needed.
• Provide any documents requested by the customer to assist in the invoice certification process.
• Conduct invoice validation as per the CM blueprint.
• Follow up the process of obtaining GRN’s, IPC’s & internal Po’s in timely manner with relevant departments.    
• Develop good relationship with persons that can assist directly or indirectly in the approval of invoices & payment.  
• Regular coordination with sales engineers & Ops Team for resolving challenges.
• Lead internal discussion that will assist in resolving invoice approval & payment issues.
• Assist in the process of vetting of new & existing customers when needed.
• Implement the dunning process as per the company credit & collection policy.
• Reviews collection with the team on a weekly basis or as required and plan collection strategy accordingly.

• Providing ad-hoc reporting as & when requested by management.
• Perform other duties as delegated from time to time by the management.

Qualification/ experience/ requirements:

• At least 2 years of collection experience.
• Effective Communication, influencing and negotiation skills.
• Strong ability to build & manage external customer relationship.
• Creative problem solving and firm decision-making skills.
• Excellent analytical, interpersonal skills & a good team player.
• Ability to work under pressure and meeting targets.
• Ability to manage and prioritize multiple tasks.
• Knowledge and experience of risk mitigation methods.
• Good business acumen for problem solving.
• Good knowledge of Excel and proficient in MS Office.
• Willing to travel or relocate to any city in KSA.