Director, Operations

Scope of Position:

The Director, Operations provides strategic leadership across core operational functions, including Yard Operations, Material Management, Logistics, and Customer Service. This role leads multi-site operations with a strong focus on governance, performance, and operational consistency, ensuring high standards of execution and results across all locations.

As a people-focused leader, play a critical role in supporting business growth and scaling day-to-day operations. Leading from the front, this individual makes sound decisions under pressure, keeps teams aligned, and drives disciplined execution. The role holds direct accountability for service quality, workforce productivity, safety, operational margins, and overall customer satisfaction, while consistently demonstrating strong operational judgment and a continuous improvement mindset.

What you'll do on a typical day:

Leadership:
•    Multi-Site Leadership: Direct operations across five locations, ensuring alignment with corporate strategy and performance goals.
•    Build, train, and mentor high-performing teams through clear expectations, development plans, and succession strategies.
•    Strengthen yard leadership capability, coach managers, and foster a safety-first, data-driven, and collaborative culture.
•    Oversee the hiring, training, and ongoing development of all direct and indirect reports.
•    Recommend advancement potential and foster an environment that supports personal growth and advancement. 
•    Define and implement best practices, processes and systems for all operational functions. 
•    Set achievable goals, monitor performance, define measures to drive performance improvement, and report results. 
•    Address customer issues relating to quality or execution deficiencies. 

Operational Excellence:
•    Oversee yard and facility layouts, fleet and equipment management, material packaging standards, and staffing to ensure efficient operations.
•    Establish and maintain best practices for shipping, returns, and service, integrating them into the overall “Order to Cash” process.
•    Develop and track KPIs such as on-time delivery, order fill rates, returns duration, order fulfillment accuracy, and productivity.
•    Ensure compliance with PERI HSMS and local H&S legislation, monitoring and improving performance as needed.
•    Organize, manage, and report on the annual national physical inventory count.
•    Ensure all contracted services follow established contractor management protocols.
•    Regularly visit regional facilities and collaborate with Sales, Engineering, and Operations teams to identify and implement improvement opportunities.

Supply Chain/Freight Management: 
•    Monitor and measure order fulfillment levels in demand planning, defining corrective measures as needed to restore service levels from a tactical planning perspective.
•    Develop and maintain stocking profiles for regional yards based on overall demand planning requirements.
•    Ensure seamless integration of supply chain management functions across all regions.
•    Ensure freight contracts with logistics providers are competitive and meet PERI’s needs. 
•    Monitor and report on freight cost stemming from inter-branch movements and freight recovery performance. 

Additional Responsibilities:
•    Evaluate vendor services and adjust to meet PERI’s needs. 
•    Maintain control over procurement approval process. 
•    Develop and manage the annual capital expenditure budget. 
•    Ensure competitive bid process is utilized where applicable. 
•    Oversee inter-subsidiary trade processes and report on non-compliance. 
•    Manage, monitor and report on compliance with established rental criteria quality standards. 
•    Oversee order management activities across all branches. 
•    Liaise with Sales to address customer issues and drive customer improvement efforts. 
•    Regularly audit H&S processes to ensure compliance. 
•    Identify facility improvements and develop cost-effective solutions. 
•    Coordinate refurbishment/construction projects including vendor selection, budget development, project execution and reporting for each yard location. 
•    Other related duties as assigned. 

What you'll need to be successful:

Bachelor’s degree in Business, Operations Management, Logistics, or a related field; or equivalent experience.
•    Minimum of 10 years of leadership experience in operations focused roles.
•    Logistics designation (P.Log, CPIM, CSCP, etc.) is an asset.
•    Strong experience in operational performance monitoring, including KPI development, benchmarking, analytics, problem-solving, and leading change management initiatives.
•    Proven expertise in inventory management; logistics and transportation, quality assurance, H&S, equipment servicing and rental, operations finance, multi-branch/remote operations management, supply chain management, demand planning, and order management/customer service.
•    Demonstrated ability to develop, articulate, and execute comprehensive operations strategies.
•    Strong leadership skills, experience leading teams, coaching, mentoring and developing direct reports. 
•    Strong communication and interpersonal skills. 
•    Entrepreneurial and self-motivated. 
•    Ability to manage through vision and purpose. 
•    Open and trustworthy, strong business ethics. 
•    Excellent organizational skills. 
•    Experience with quality standards. 
•    Familiarity with H&S legislation, including OH&S Act. 
•    Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook. 

What your benefits will be:

• $160,000 - $180,000 per year
• Health (including paramedical), Vision & Dental
• Life Insurance
• Short-Term & Long-Term Disability
• Company Matching RRSP
• Tuition Reimbursement
• Company Bonus

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted.

Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer.