Customer Care Administrator

Scope of Position:

We are looking for a passionate and detail-oriented Customer Care Administrator to join our team. In this role, manage the order to cash process, which includes transferring information from order to data entry, generating customer billing, and order management. This role will support and work closely with internal customers including Sales and Operations, as well as providing superior service to our external customers.   The ideal candidate is eager to take on new tasks and can readily adapt to changing business needs.

What you'll do on a typical day:

• Work with internal and external customers to control the administrative requirements for concrete, formwork, and scaffolding projects.
• Open new orders, input contract details and material lists into the ERP system, and process incoming customer orders with a focus on accuracy and quality, while ensuring timely delivery.
• Collaborate with Sales, Engineering and Order Fulfillment teams to prioritize and manage customer orders, ensuring alignment and timely execution.
• Coordinate administrative requirements for major projects with internal and external customers.
• Communicate directly with customers to clarify order requirements, resolve issues, and ensure timely product delivery, while managing expectations through regular updates.
• Serve as the first point of contact for escalated issues.
• Maintain accurate estimated shipping and return dates and proactively communicate delivery schedules to customers.
• Generate customer billing by ensuring accuracy at the control print stage, prior to running invoices.
• Reconcile accounts and close weekly invoices.
• Coordinate returns of materials and follow up on customer inquiries regarding order status.
• Investigate and resolve order discrepancies using photographs, tickets, and other relevant documentation.
• Update customer billing and account information as required.
• Prepare reports for internal and external customers, including order history, open orders, and back orders.
• Support annual/bi-annual cycle counts and yearly inventory.

What you'll need to be successful:

• Post-secondary degree or diploma in a related field, or equivalent experience.
• Minimum 1-3 years’ of experience in a customer service or administrative role. Previous experience in Order management, Logistics or Customer Service is an asset.
• Customer Focus (understand the needs and perspectives of both internal and external customers).
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Other related duties as assigned.

What your benefits will be:

• Health (including paramedical), Vision & Dental
• Life Insurance
• Short-Term & Long-Term Disability
• Company Matching RRSP
• Tuition Reimbursement
• Company Bonus

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer

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