Order Processor: Despatch & Returns

Role summary:

We have an exciting new opportunity for an Order Processor: Despatch & Returns at our Cape Town branch.

Responsible for accurately processing delivery and return documentation.

Key responsibilities/ objectives:

Deliveries

• Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
• Lead order processing to accurately finalize the delivery process as per company guidelines.
• Execute DTR truck release with both PERI fleet and forwarding agency deliveries.

Returns

• Ensure a positive customer experience through the professional and accurate preparation of customer returns.
• Lead order processing to accurately finalize the return process including CaRe and compensation billing as per company guidelines.

General Duties

• Daily processing of manual documents onto PSD.
• Accurately upload all customer documentation onto electronic filing system.
• Filing of documentation into site files.
• Accurately capturing of stock counts during all stock takes.
• Provide support to all administration team members when required.
• Be the business excellence ambassador to ensure continuous improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qualification / experience requirements:

• Bachelor's degree or minimum 3 years of relevant work experience
• Professionalism
• Experience in customer service
• Continuous improvement focused
• Fluent in English