Order Processor: Dispatch & Returns

Role Summary

Responsible for accurately processing delivery and return documentation. 

Key Responsibilities

Deliveries

• Ensure a positive customer experience through the professional and accurate preparation of customer deliveries.
• Lead order processing to accurately finalize the delivery process as per company guidelines.
• Execute DTR truck release with both PERI fleet and forwarding agency deliveries.

Returns

• Ensure a positive customer experience through the professional and accurate preparation and accurate preparation of customer returns. 
• Lead order processing to accurately finalize the return process including caRe and compensation billing as per company guidelines.

General Duties

• Daily processing of manual documents onto PSD.
• Accurately upload all customer documentation onto electronic filing system.
• Filing of documentation into site files.
• Accurately capturing of stock counts during all stock takes.
• Provide support to all administration team members when required.
• Be in the business excellence ambassador to ensure continuous improvement of PERI's service delivery and competitiveness in the market, whilst maintaining strong customer relations.

Qulifications and experience required

• Diploma advantageous in office administration or minimum 3 years of relevant work experience.
• Professionalism
• Experience in customer service.
• Continuous improvement focus.
• Fluent in English