Customer Care Administrator

What you'll do on a typical day:

• Work with internal and external customers to control the administrative requirements for concrete forming and scaffolding projects 
• Liaise with Sales and Engineering to prioritize and manage high volume customer orders 
• Open new contracts and input contracts and material lists into the ERP system 
• Receive and process incoming customer orders with a focus on quality and accuracy 
• Maintain a high degree of accuracy and completeness on estimated time to ship dates 
• Contact customers with delivery dates and coordinate the return of material 
• Follow-up with customers and answer inquiries on the status of orders 
• Generate customer billing by producing appropriate control prints and timely invoices 
• Resolve order discrepancies by investigating photographs and tickets 
• Reconcile various accounts and closing weekly invoices 
• Update customer billing and account information 
• Prepare reports for internal and external customers; including, but not limited to order history, open orders, back orders etc. 
• Other duties as assigned 

What you'll need to be successful:

• Bilingual in French
• Excellent organization and problem-solving skills 
• Strong verbal and written communication skills 
• The ability to work well in a fast-paced environment 
• 1-3 years of administrative experience 
• Previous experience with:  
• Order management 
• Logistical coordination 
• Transferring information from order to data entry 
• Invoicing 
• Customer service 
•  Microsoft Excel and Word skills 

What your benefits will be:

• Performance Bonus
• Health (including paramedical), Vision & Dental
• Life Insurance
• Short-Term & Long-Term Disability
• Company Matching RRSP
• Tuition Reimbursement

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted

Accommodation for candidates with disabilities is available throughout the recruitment process upon request  

PERI is an Equal Opportunity Employer