Head of Operations

Head of Operations 

Key Responsibilities

Strategic & Operational Leadership

• Develop, implement, and execute operational strategies to increase productivity, efficiency, and profitability.

• Continuously improve processes and workflows to enhance customer satisfaction and business performance.

• Oversee full Order-to-Cash processes, including product management, sustainability, and facilities management.

People & Performance

• Lead, coach, and develop high-performing teams across Customer Service, Logistics, Order Management, Health & Safety, and related functions.

• Manage organizational structure, recruitment, workforce planning, and performance tracking via KPIs.

Customer Service Management

• Ensure smooth and reliable delivery planning and execution.

• Manage end-to-end order administration, procurement planning, and commercial order processing within internal PERI systems (PSD).

• Build and grow a strong, customer-centric order management team.

Logistics / Warehouse Excellence

• Accountable for logistics costs, equipment maintenance, and yard efficiency.

• Ensure accurate order fulfilment, material returns, and inventory quality in compliance with PERI rental criteria.

• Lead warehouse audits and ensure inventory accuracy and space utilization.

Interdepartmental Collaboration

• Work closely with Managing Director, Heads of Departments, and functional leaders to standardize efficient practices.

• Support sales teams with competent and timely operational assistance.

• Partner with Formwork Instructors to provide ad hoc project solutions.

• Engage in stockyard and capacity planning.

Your Profile

• Master’s Degree in Business Management or related field
  — OR —
  Diploma in Business/Engineering with Project Management or SCM specialization.

• 12–15 years' experience in logistics/warehouse operations, ideally within the construction or industrial services sector.

• Certification in Health & Safety is highly preferred.

• Proven leadership capabilities managing cross-functional and multicultural teams.

• Strong commercial mindset with strategic thinking and problem-solving skills.

• Demonstrated success in cost control, productivity enhancement, and operational efficiency.

• High integrity, reliable, and aligned with PERI’s culture of ownership and accountability.

• Excellent communication skills; fluency in English required (Bahasa Malaysia is an advantage).

Why PERI?

• A global market leader with a strong innovation culture

• Opportunities to influence regional performance and growth

• Collaborative, inclusive, and people-focused working environment