Satellite Manager

Role Summary

To effectively manage satellite operations and logistics in order to achieve superior Customer Service and excellent stock utilisation.

Key Responsibilities and Accountabilities

• Ensure that Customers are dealt with professionally and efficiently in the yard regarding deliveries, collection, stock related queries, inter alia.
• To ensure that all internal staff in all processes are informed and assisted as required, clear communication.
• Manage deliverables of all staff, including yard and temporary labour, using ''corrective progressive'' discipline as required by Labour Law obtaining assistance from HR when needed.
• Deal professionally with Sales and Admin team and assist with queries.
• To utilise stock optimally and ensure minimal stock losses through efficient stock control management in conjunction with Regional Demand and Transport Planner.
• Ensure stock availability for Customers with minimal need for cross hire by following procedures required by Satellite with regards to Cleaning & Repair timeously to ensure availability for Customers. 
• Check and monitor damaged hire goods returned and keep good records and proof by means of the CaRe program.
• Ensure correct documentation and pricing on outsourced transport, cross-hires, etc. in line with the Company strategy.
• Efficiently manage operating expenses, including purchasing for operational maintenance.
• Manage all site assets, minimize risk and ensure good housekeeping. Including ensuring the issuing of normal H&S PPE and following COVID 19 protocols. Comply with Health and Safety regulations and manage risk with 16.2.
• Oversee time and attendance of staff and submission of required information and leave authorisations to Payroll for payment of salaries.
• To implement work schedules and operational plans as per goals set by Operations Manager to achieve company strategies, keeping daily production records up to date.
• To follow Cleaning and Repair Policies and Procedure to be followed to ensure PERI product is carried out to specific standards as per PERI handbook and Rental criteria. 
• Implement and monitor quality assurance.
• Ensure that operating systems are properly utilised and well maintained.
• Effectively manage transport and outsourced distribution logistics in conjunction Regional Demand and Transport Planner.
• To ensure proper maintenance of all equipment such as forklifts and ensure that operators licenses are valid.
• To do regular cycle counts and manage stock takes.
• Manage security of staff (in liaison with external service provider if applicable) and ensure that the premises are safe and secured at all times. 

Qualifications and Experience required

• A bachelor's degree or minimum 3 years of relevant work experience.
• Professionalism.
• Experience in Customer Service.
• Continuous improvement focused.
• Fluent in English.
• Red Seal Trade Tested qualification preferred.
• Semi-skilled / Technical qualifications