Outbound Customer Service Team Leader

Posting Date:  26 Dec 2024
Location: 

Rugby, GB, CV23 0AN

Company:  PERI Ltd

Creating the future – Your tasks in our team

 Lead, coach, and motivate team of customer service coordinators – Outbound

 Prioritise workload between team and be the driver of standards

 Oversee all aspects of the order processing lifecycle, from order receipt to fulfillment and after -sales enquiries.

 Set daily, weekly, and monthly targets and ensure the team meets KPIs related to order processing times, accuracy, and customer satisfaction.

 Understanding of PERI processes and procedures

 Develop good working relationships with Sales, Logistics and Accounts

 

Let’s aim high – the benefits for you

 Competitive salary & benefits package

 Non contractual annual bonus

 20 days annual leave entitlement plus Bank Holidays & 5 days annual leave for Christmas shut down

 Company pension contributions 3% employee + 6% contribution

 Private Healthcare cover

 Life Assurance x3 basic salary

 

Stand out from the crowd - What distinguishes you

 Strong communication and social skills

 Objective-orientated with a strong work ethic, open and reliable

 Outstanding organizational skills with good knowledge of MS office

 Ability to learn and adapt to PERI and its products quickly