Order Management Specialist

What you'll do on a typical day:

• Process and verify customer orders, ensuring accuracy in pricing, quantities, and terms.
• Collaborate with the sales and logistics teams to ensure on-time delivery and resolve any potential issues.
• Coordinate with the warehouse and shipping departments to track orders and ensure proper fulfillment.
• Maintain and update order-related information in the company’s database and CRM systems.
• Manage the return and exchange process for defective or incorrect products.
• Ensure all required documentation, including purchase orders and invoices, is accurate and filed appropriately.
• Generate reports on order status, backorders, and fulfillment timelines to share with relevant stakeholders.
• Communicate with customers regarding order status, shipping details, and any potential delays or issues.
• Handle customer inquiries and complaints related to orders, ensuring a high level of service.
• Collaborate with the finance team to manage invoicing and follow up on outstanding payments.

What you'll need to be successful:

• Bachelor Degree or above
• More than 2 years of experience in customer service or related fields
• Fresh graduates with a passion for learning is welcome 
• Ability to work independently with clear and effective communication skill. 
• Proficient in written and spoken English, Mandarin 
• Proficient in MS Office applications (MS Excel, Word, PowerPoint)